Action Inc., the local nonprofit that serves Cape Ann residents in need, including rental and mortgage assistance to Manchester residents during COVID through the Manchester Affordable Housing Trust, announced this week that plans a massive renovation of its first-floor, ground level space on Main Street in Gloucester.
The move will better position the organization to centralize its programming and increase accessibility to better serve its clients.
Over the past several years, Action Inc. has experienced substantial programmatic expansion to better address the needs of the residents in the communities it serves.
To accommodate the significant growth of the agency’s programs and staffing, programs were spread out over four offices in two different communities, splitting up some departments over separate office spaces. Additionally, Action Inc. identified structural challenges and accessibility issues at our main office on Main Street and Energy office on Washington Street.
Recognizing these internal and external barriers, the organization initiated a comprehensive feasibility study, conducted in collaboration with project management firm DBI Projects, considered community feedback from Action Inc.’s recent needs assessment, focused on department-specific needs, assessed the physical space, and explored considerations for diversity, equity, and inclusion.
That study was the bedrock informing the strategy for how Action would tackle its long- and short-term goals. One cornerstone of the plan is the revitalization of the first-floor space on Main Street to accommodate staff growth, enhance accessibility and visibility, and consolidate key programs, including community services, housing services, and fuel assistance programs.
Some of these services are currently offered on the second floor of the building on Main Street, while others are offered at 47 Washington Street. So, when construction is complete, they will all be offered in the newly renovated first-floor space at its new home on 180 Main.
“Our vision is to create a ‘no wrong door’ service hub, offering a centralized resource center for residents. People will experience a physically accessible, easy to find, welcoming entry point for all Action services, as well as for referrals to community partners,” said Peggy Hegarty-Steck, CEO at Action Inc.
This endeavor underscores Action Inc.’s dedication to improving service delivery, streamlining access to resources, fostering inclusivity, and creating a centralized resource hub for residents. The agency looks forward to continued collaboration with the community, stakeholders, and partners to help people access the resources they need to achieve their goals.
“Action Inc. is committed to evolving with the needs of our communities. These strategic initiatives align with our vision to provide inclusive and accessible services,” said Allison Lex, COO at Action Inc.
Action Inc. anticipates construction will be completed at the end of summer 2024 and it emphasizes that all services will remain available to the community open throughout construction
